8mbe Terms & Conditions

Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and 8mbe ("the Platform", "We", "Us", "Our") governing your access to and use of the 8mbe website at https://8mbe.io, including all associated services, games, betting markets, promotional offers, and payment facilities.

By creating an account, making a deposit, participating in any game or betting market, or claiming any bonus or promotional offer on 8mbe, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them without reservation. If you do not agree with any part of these Terms, you must not use the 8mbe platform.

These Terms must be read in conjunction with the 8mbe Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference and form part of the complete agreement between you and 8mbe. In the event of any conflict between these Terms and any promotional material, these Terms shall prevail.

Eligibility & Registration

2.1 Age Requirement

You must be at least 21 years of age to register an account on 8mbe. By completing the registration process, you represent and warrant that you are 21 years of age or older. 8mbe reserves the right to request proof of age at any point and to suspend your account pending verification. Any winnings generated during a period of suspected underage access are void and will be forfeited.

2.2 Geographic Eligibility

8mbe primarily serves players located in Bangladesh. It is your responsibility to ensure that online gaming is lawful in your place of residence or location at the time of access. 8mbe makes no representation that access to the platform is legal in all jurisdictions. Players who access the platform from a jurisdiction where online gaming is prohibited do so entirely at their own risk.

2.3 One Account Policy

Each individual is permitted to hold only one registered account on 8mbe. Opening duplicate, multiple, or shared accounts is strictly prohibited and constitutes a material breach of these Terms. Where multiple accounts are identified as belonging to the same individual, 8mbe reserves the right to close all such accounts, void all associated balances, and permanently bar the individual from the platform.

2.4 Registration Information

When registering, you must provide accurate, complete, and current personal information, including your full legal name, date of birth, valid contact details, and preferred payment method. You undertake to keep this information up to date throughout the lifetime of your account. Providing false, misleading, or unverifiable information is grounds for immediate account closure and forfeiture of any balance.

2.5 Verification (KYC)

8mbe may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or activating certain account features. This may include submitting a government-issued photo ID (such as a National ID Card or passport), proof of address (utility bill or bank statement dated within 90 days), and proof of payment method. Failure to complete KYC verification within a reasonable timeframe may result in the suspension of withdrawal rights.

Account Responsibilities

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not disclose your login details to any third party, allow any other person to access your account, or use another person's account. 8mbe will not be held responsible for any loss or damage arising from your failure to maintain the security of your account.

3.2 Unauthorised Access

If you suspect that your account has been accessed without your authorisation, you must notify 8mbe's support team immediately at [email protected]. 8mbe may temporarily suspend your account pending an investigation into the suspected unauthorised access. Any transactions carried out under your credentials before you notify us will remain your responsibility.

3.3 Account Currency

All 8mbe accounts are denominated in Bangladeshi Taka (BDT, ৳). All deposits, withdrawals, bonuses, winnings, and account balances are displayed and transacted in BDT unless otherwise explicitly stated for a specific promotion or game.

3.4 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or real-money gaming activity has been recorded for a period of twelve (12) consecutive months. 8mbe reserves the right to apply a monthly administration fee to inactive accounts after this period. You will be notified by email before any such fee is applied. Accounts with a zero balance will be closed after 24 months of inactivity.

Deposits & Payments

4.1 Accepted Payment Methods

8mbe currently accepts deposits via the following payment methods: bKash, Nagad, Rocket, and Upay. Additional payment methods, including select bank transfers and card payment options via Visa and Mastercard, may be available depending on your account status and location. All available payment options are displayed at the time of deposit within the 8mbe cashier.

4.2 Minimum and Maximum Deposits

The minimum deposit amount for mobile money methods (bKash, Nagad, Rocket, Upay) is ৳200 per transaction. Maximum deposit limits per transaction and per day are displayed within the cashier and may be subject to change at 8mbe's discretion. Players who have completed advanced KYC verification may be eligible for higher deposit limits.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your 8mbe wallet within seconds of the transaction being confirmed by the payment provider. In the event of a delay exceeding 15 minutes, you should contact 8mbe support with your transaction reference number. 8mbe is not responsible for delays caused by the payment provider's own systems or network outages.

4.4 Fund Ownership

All funds deposited into your 8mbe account must be your own money. Depositing funds on behalf of another person, or using funds obtained through fraud, money laundering, or any illegal activity is strictly prohibited. 8mbe cooperates with relevant authorities and financial institutions in the investigation of suspected financial crime. Any account suspected of involvement in financial crime will be suspended immediately and all funds frozen pending investigation.

Withdrawals

5.1 Withdrawal Eligibility

To be eligible to withdraw funds from your 8mbe account, you must have completed the standard KYC verification process, satisfied all applicable wagering requirements on any bonus funds, and have a minimum withdrawable balance of ৳500. Withdrawal requests submitted before KYC verification is complete will be held in a pending state until verification is successfully concluded.

5.2 Withdrawal Methods

Withdrawals are processed exclusively to the same payment method used for your most recent deposit, subject to the limits of that payment method. This policy is in place to protect players from fraud and to comply with anti-money laundering regulations. In exceptional circumstances, 8mbe may permit an alternative withdrawal method, subject to additional verification.

5.3 Processing Times

8mbe aims to process withdrawal requests within 30 minutes for standard mobile money withdrawals (bKash, Nagad, Rocket, Upay). Processing times may be longer during periods of high demand, on Bangladeshi public holidays, or where additional security checks are required. 8mbe will notify you if your withdrawal is subject to an extended review period.

5.4 Withdrawal Limits

Minimum and maximum withdrawal limits apply and are displayed in the 8mbe cashier at the time of the request. Daily and weekly withdrawal limits may also apply. Players who consistently withdraw large amounts may be asked to provide additional documentation as part of enhanced due diligence procedures.

Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free spins, cashback offers, reload bonuses, and other promotional incentives offered by 8mbe are subject to these general bonus terms as well as any specific terms attached to the individual promotion. In the event of a conflict between the general bonus terms and specific promotion terms, the specific promotion terms shall take precedence.

6.2 Welcome Bonus

New players who register an account and make a qualifying first deposit are eligible for the 8mbe welcome bonus of up to ৳20,000. The welcome bonus is credited as bonus funds and is subject to a wagering requirement of 30x the bonus amount before any withdrawal can be made. The welcome bonus must be claimed within 7 days of registration and wagered within 30 days of being credited. 8mbe reserves the right to modify or withdraw the welcome bonus offer at any time without prior notice.

6.3 Wagering Requirements

Wagering requirements specify the number of times that bonus funds must be bet before a withdrawal of winnings derived from those bonus funds can be made. For example, a ৳1,000 bonus with a 30x wagering requirement must be wagered a total of ৳30,000 before withdrawal is permitted. Contributions towards wagering requirements vary by game type: slots typically contribute 100%, live casino games contribute 10%, and sports betting may contribute between 50% and 100% depending on the odds.

6.4 Bonus Abuse

8mbe employs automated and manual systems to detect bonus abuse, including but not limited to: opening multiple accounts to claim bonuses more than once, exploiting system errors, placing offsetting bets to artificially fulfil wagering requirements, and collusion between players. Where bonus abuse is detected, 8mbe reserves the right to void all bonuses and associated winnings, and to permanently close the affected account(s).

6.5 Seasonal Promotions

8mbe may run special promotional campaigns during key events including the BPL cricket season, IPL, T20 World Cup, Eid, Pohela Boishakh (Bengali New Year), and Victory Day. All seasonal promotions are time-limited and subject to their own specific terms. Players are encouraged to check the promotions page for current offers and their applicable conditions.

Gameplay Rules

7.1 Game Fairness

All casino games available on 8mbe — including slots, live casino tables, and crash games — use independently certified Random Number Generator (RNG) technology provided by our game suppliers, which include Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Certification ensures that game outcomes are genuinely random and cannot be predicted, manipulated, or influenced by the platform or the player.

7.2 System Malfunctions

In the event of a game malfunction, technical fault, or interruption to connectivity during an active game round, the affected game round will be voided and the stake returned to the player's account. Any winnings generated during a verifiably malfunctioning game round are void and will not be paid out. This policy applies to all game types including slots, live dealer games, and crash titles.

7.3 Player Obligations During Gameplay

Players must not use automated betting software, bots, artificial intelligence tools, or any form of software that interacts with the 8mbe platform on their behalf. The use of such tools constitutes a breach of these Terms and will result in immediate account suspension. Players must also ensure that they have sufficient funds in their account to cover each bet placed; bets placed without sufficient funds are void.

Sports Betting Rules

8.1 Bet Acceptance

All bets on 8mbe's sportsbook are subject to acceptance by 8mbe. A bet is not confirmed until you receive a confirmation reference number. 8mbe reserves the right to decline, limit, or void any bet at its discretion, including bets placed on odds that were published in error. Odds displayed on the platform are subject to change up to the moment a bet is confirmed.

8.2 Cricket Betting

8mbe's sportsbook covers the Bangladesh Premier League (BPL), Indian Premier League (IPL), T20 World Cup, ICC tournaments, and international bilateral cricket series. In-play markets are available for most fixtures. For all cricket bets, the official result as declared by the relevant governing body (e.g., the Bangladesh Cricket Board for BPL, the ICC for international fixtures) shall be used for settlement purposes.

8.3 Void Events

If a sporting event is cancelled, postponed by more than 24 hours from its original scheduled start time, or abandoned before a result can be determined, all bets on that event will be voided and stakes returned. For in-play events that are suspended mid-match, settlement will be based on the official result if and when the event resumes and reaches a natural conclusion.

8.4 Maximum Payout

Maximum payout limits per bet and per day apply to all sports markets on 8mbe. These limits are displayed within the bet slip at the time of placement. Any potential winnings that exceed the stated maximum payout will be capped at the displayed limit regardless of the odds at which the bet was placed.

Fair Play & Prohibited Conduct

8mbe is committed to providing a fair, secure, and enjoyable gaming environment for all players. The following conduct is strictly prohibited and will result in immediate account suspension, forfeiture of all balances, and permanent exclusion from the platform:

• Fraudulent activity of any kind, including chargebacks, false payment disputes, and identity fraud
• Collusion with other players to gain an unfair advantage in any game or betting market
• Use of automated software, bots, scripts, or artificial intelligence to interact with the platform
• Exploitation of software bugs, glitches, or pricing errors in games or betting markets
• Bonus abuse, including multiple account registration to claim welcome bonuses more than once
• Chip dumping or intentional losing in live poker or table games to transfer funds
• Money laundering or any attempt to use 8mbe to conceal the source of illegally obtained funds
• Accessing the platform using VPN, proxy, or anonymisation technology to circumvent geographic restrictions
• Providing false identity information or impersonating another individual during registration or verification

8mbe reserves the right to conduct investigations into suspected prohibited conduct at any time and to take such action as it deems appropriate, including referral to law enforcement authorities where criminal activity is suspected.

Responsible Gaming

8mbe takes its duty of care to players seriously. Gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. 8mbe provides the following responsible gaming tools to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit limits directly from your account settings. Once a lower limit is set, it takes effect immediately. Requests to increase a limit are subject to a 72-hour cooling-off period.
• Session Time Limits: Set a maximum duration for each gaming session. You will receive a warning when your session limit is approaching and will be automatically logged out when it is reached.
• Reality Check: Enable periodic pop-up notifications during gameplay that display how long you have been playing and the net outcome of your session to date.
• Cooling-Off Period: Take a short break from the platform for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, your account remains open but you cannot deposit or place bets.
• Self-Exclusion: Permanently exclude yourself from the 8mbe platform. Self-exclusion requests are irreversible for a minimum period of 6 months. During self-exclusion, your account is closed, all marketing communications are stopped, and you will not be permitted to re-register.

To activate any of these tools, log in to your account and navigate to the Responsible Gaming section in your account settings, or contact the 8mbe support team at [email protected]. 8mbe may also impose responsible gaming restrictions on your account without your request if our monitoring systems detect patterns consistent with problem gambling behaviour.

Privacy & Data

8mbe collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, 8mbe uses your personal data to: verify your identity and age; process deposits and withdrawals; detect and prevent fraud and money laundering; comply with applicable legal and regulatory obligations; provide customer support; and, where you have opted in, send you promotional communications about 8mbe offers and events.

8mbe does not sell your personal data to third parties. Data is shared only with trusted payment processors, identity verification providers, and game suppliers where necessary for the operation of the platform, and only to the extent required for those purposes. All data sharing arrangements are governed by data processing agreements that require recipients to maintain the security and confidentiality of your information.

All data transmitted between your device and 8mbe's servers is encrypted using 256-bit SSL/TLS encryption. Player account data is stored on secured servers with restricted access. 8mbe retains personal data for as long as your account is active and for a period of five (5) years following account closure, or longer where required by applicable law.

Suspension & Termination

12.1 Termination by Player

You may close your 8mbe account at any time by contacting the support team at [email protected]. Before your account is closed, all pending bets will be settled, all wagering requirements must be cleared, and any remaining real-money balance will be returned to your registered payment method. Bonus funds that have not met wagering requirements will be forfeited upon account closure.

12.2 Suspension by 8mbe

8mbe reserves the right to suspend or close any account at any time and without prior notice where: (a) a breach of these Terms is suspected or confirmed; (b) fraudulent, abusive, or illegal activity is suspected; (c) the account holder is suspected to be under 21 years of age; (d) the account is being used in a manner that poses a risk to 8mbe, other players, or third parties; or (e) required by law or regulatory authority.

12.3 Effect of Termination

Upon account closure or termination, your right to access the 8mbe platform ceases immediately. Any real-money balance remaining in a closed account that was not subject to a Terms violation will be returned to the player's registered payment method within 5 to 10 business days. Balances associated with accounts closed due to fraud or Terms violations may be withheld pending investigation.

Limitation of Liability

To the maximum extent permitted by applicable law, 8mbe's total liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount of real-money funds deposited into your 8mbe account in the 30 days immediately preceding the event giving rise to the claim.

8mbe shall not be liable for: (a) loss of profits, revenue, or anticipated savings; (b) loss of data or information; (c) indirect, consequential, special, or punitive damages of any kind; (d) losses arising from your failure to maintain the security of your account credentials; (e) losses arising from the actions or omissions of third-party payment providers, game suppliers, or telecommunications networks.

8mbe makes no warranty that the platform will be continuously available, error-free, or free from viruses or other harmful components. Access to the platform may be interrupted for scheduled maintenance, emergency repairs, or circumstances beyond 8mbe's reasonable control, including but not limited to natural disasters, government actions, power failures, and internet service disruptions.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by 8mbe's negligence, or for any other liability that cannot be excluded or limited under applicable law.

Amendments

8mbe reserves the right to amend, update, or replace these Terms at any time. Where a change is material, 8mbe will endeavour to provide reasonable notice to registered players via email or a prominent notice on the platform prior to the change taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 8mbe platform following the effective date of any amended Terms constitutes your acceptance of those amendments. If you do not agree with any changes to these Terms, you must stop using the platform and may request account closure as described in Section 12.1. It is your responsibility to review these Terms periodically to ensure you remain aware of the current version.

Minor amendments, such as corrections to typographical errors, clarifications that do not materially alter the substance of any clause, or updates required by changes in applicable law, may be made without advance notice. Such amendments take effect immediately upon publication on the 8mbe website.

Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of the 8mbe platform, you may contact us through the following channels:

• Email Support: [email protected] — responses within 24 hours on business days
• Live Chat: Available 24 hours a day, 7 days a week, directly on the 8mbe platform
• WhatsApp: +880 1700-000000 — available during Bangladesh Standard Time (BST, UTC+6) business hours

For formal complaints, please submit your concern in writing via email to [email protected] with the subject line "Formal Complaint — [Your Account Username]". 8mbe aims to acknowledge all formal complaints within 24 hours and to provide a full written response within 5 business days. If you are not satisfied with the resolution offered, you may escalate the matter through applicable dispute resolution channels.

These Terms and Conditions were last reviewed and updated on 1 January 2026 and supersede all previous versions. By continuing to use the 8mbe platform after this date, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full.